Introduction

Comfort’s African Cuisine (“we” or “us”) is dedicated to delivering delicious food and exceptional service to Chicago residents while protecting your privacy and adhering to Illinois law, especially in regards to food safety and consumer protection. This Privacy Policy outlines how we collect, use, disclose, and secure your personal information when you visit our website at [website address] or use our online ordering system (collectively, the “Services”).

Information We Collect

We collect the following types of personal information from you:

  • Required Information:
    • Contact information: Name, email address, phone number (needed for order processing and delivery).
    • Delivery address: Used to ensure your food arrives fresh and safely.
    • Payment information: Processed securely through PayPal (we only receive a masked credit card number).
    • Order information: Items ordered, any dietary restrictions noted (crucial for food safety and allergy management).
  • Optional Information:
    • Demographic information: Age range, gender (optional, used for targeted marketing with your consent).
    • Feedback and reviews: Share your experience to help us improve (optional).
  • Automatically Collected Information:
    • Device information: IP address, browser type, operating system (helps us optimize the website).
    • Cookies and similar technologies: Track website activity and personalize your experience (subject to your cookie preferences).

Food Safety and Dietary Restrictions

We prioritize food safety and take dietary restrictions seriously. We:

  • Train our staff on food safety regulations.
  • Clearly identify allergens in our menu descriptions.
  • Use separate equipment and utensils for common allergens.
  • Treat dietary restrictions confidentially and with utmost care.

Your dietary information is used only to:

  • Prepare your food safely and according to your needs.
  • Communicate any potential allergy concerns to the kitchen staff.

Illinois Consumer Privacy Act (ICPA) Rights

If you are a resident of Illinois, you have specific rights under the ICPA, including:

  • Right to access: Request a copy of your personal information we hold.
  • Right to correction: Request correction of any inaccurate personal information.
  • Right to deletion: Request deletion of your personal information, subject to certain exceptions.
  • Right to portability: Obtain your personal information in a readily portable format.
  • Right to opt-out of sale: Prohibit the sale of your personal information (we do not sell your information).

To exercise your ICPA rights, please contact us at 2835 N Broadway, Chicago, IL 60657. We will verify your identity and respond to your request within a reasonable timeframe.

How We Use Your Information

We use your personal information for the following purposes, all permitted by Illinois law:

  • Process and fulfill online orders: Ensure smooth delivery and address any order-related issues.
  • Communicate about your order: Send order confirmations, updates, and relevant promotions (e.g., special offers applicable to your dietary preferences).
  • Personalize your experience: Recommend dishes based on your order history and preferences (with your consent).
  • Improve our Services: Analyze website usage and feedback to enhance functionality and offerings.
  • Marketing and promotions: Send targeted email campaigns about specials, events, and new menu items (opt-in required).
  • Compliance with Illinois Law: Respond to legal requests and fulfill reporting obligations, such as food safety regulations.

Information Sharing and Disclosure

We may share your personal information with authorized third parties, as permitted by Illinois law, such as:

  • PayPal: Process your online payments securely.
  • Delivery services: Ensure efficient and timely delivery of your food.
  • Email marketing platform: Send targeted marketing emails (only if you have opted-in).
  • Professional advisors: Legal counsel or accountants for auditing, compliance, or other business purposes (as needed).
  • Government authorities: Respond to lawful requests, such as court orders or investigations.

We will not sell or rent your personal information to any third party for marketing purposes without your express consent.

Your Choices and Control over Your Information

You have the following control over your personal information:

  • Access and correction: Contact us at [contact information] to access or update your information.
  • Deletion: Request deletion of your information (except for legally required retention periods).
  • Marketing opt-out: Unsubscribe from marketing emails using the “unsubscribe” link or by contacting us directly.
  • Cookie preferences: Manage cookies through your browser settings.
  • ICPA rights: Exercise your ICPA rights as outlined above.

Data Security and Children’s Privacy

We employ commercially reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure socket layer (SSL) encryption for online transactions.
  • Password protection for administrative access.
  • Regular data backups and security audits.
  • Training our staff on data privacy and security best practices.

We are committed to protecting the privacy of children. Our website and online ordering system are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and notify you via email (if you have opted-in for such communications).

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Comfort’s African Cuisine – 2835 N Broadway, Chicago, IL 60657 | 312-792-0016 | [email protected]

We appreciate your understanding and commitment to protecting your privacy. We value your trust and strive to provide you with a safe and enjoyable online ordering experience.

Thank you for choosing Comfort’s African Cuisine!